Station Details for Aberdeen

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms

  Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

• : A
• Helpline:
• Help Points:

  Passenger Assistance Meeting Points.

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff when you arrive.

  • Left of the electronic ticket gates on the main concourse.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:00-00:45
  • Sunday 08:45-00:45
  • Meeting Point: At the Automatic Ticket Gates inside the station
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Passenger Assistance Meeting Points. For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.Please make yourself known to the station staff when you arrive. Left of the electronic ticket gates on the main concourse.

    To the left of the electronic ticket gates on the main concourse. Make yourself known to staff working at the gates for assistance

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is seating/waiting under a canopy

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, main concourse entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  customer.relations@scotrail.co.uk

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 06:15-21:30
  • Saturday 06:15-19:00
  • Sunday 08:45-21:30
• Ticket machines:
  • Ticket buying and collection
  • Ticket buying and collection, main concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: Yes
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Meeting Point: At the Automatic Ticket Gates inside the station
• Toilets:
  • Toilet, reception
  • Unisex accessible toilet, reception. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, reception
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    College Street, next to Car Park. No access via front of station.

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Airport.

    Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit Traveline Scotland or call 0871 200 22 33 (24 hours).

  • Port.

    Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit Travelline Scotland or call 0871 200 22 33 (24 hours).

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  WHSmith

• Shops:

  WHSmith newsagent. Station has two PhotoMe photo booths.

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 80 spaces. Stands. Sheltered.

  additional cycle parking located outside Union Square Shopping Centre

• Car parks:
  • Accessible parking
  • South College Street Car Park.
    Spaces:188.
    

    Parking is free for Blue Badge holders displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• 000969000092 Concourse - Status: In service - Lift is currently available
• 000969000093 Platform 7 - Status: In service - Lift is currently available