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Wheelchair users, mobility scooter users and customers with reduced mobility may find the steep ramps leading from Nantgarw Road to both platforms difficult to negotiate.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On the platform in view of the on-train staff.
Drop-off/pick-up
There is space for more than 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There is an induction loop at the low-level ticket counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Contact our Customer Relations team directly via the Transport for Wales Website.
The rail replacement bus stop is at the station entrance.