Station Details for Abbey Wood

Station Alerts

• The lifts are currently out of order at Abbey Wood station.

• The escalators at Abbey Wood are no longer in use. If you require step-free access please use the lifts.

Station Accessible information

• Step-free category:
  • Accessibility Category A. This station has step-free access to all platforms.
  • Staff ramp assistance is always available.
  • Accessible seating is available in the ticket hall and platforms.
  • Wheelchairs available from first to last train.
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, upper concourse

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, upper concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, lower concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:10-20:05
  • Saturday 06:10-20:05
  • Sunday 07:30-19:30
• Ticket machines:
  • Ticket buying and collection, upper concourse
  • Ticket buying and collection, lower concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster cards can only be purchased from ticket machines.

  Top-up only from self-service ticket machine(s)

  Oyster Validators are located on Platform 3&4 next to escalator for passengers changing to/from South Eastern services.

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, concourse
  • Male toilet, concourse
  • Baby changing, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Towards Dartford - Bus stop D

    Towards Plumstead - Bus stop C 

  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey is available in a printable format here.

  • Airport.

    Services running to Heathrow Terminal 2&3 and 4. For services to Heathrow Terminal 5, please change at Whitechapel.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee and confectionary

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
  • Accessible parking
  • Long stay accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Concourse (North) - Status: In service - Lift is currently available
• Lift 2 Concourse (North) - Status: In service - Lift is currently available
• Lift 3 Concourse (South) - Status: In service - Lift is currently available
• Lift 4 Concourse (South) - Status: In service - Lift is currently available
• Lift 5 Platform 3 & 4 - Status: In service - Lift is currently available
• Lift 6 Platform 1 & 2 - Status: In service - Lift is currently available