Station Details for Abbey Wood

Station Alerts

Step-free category: Category A
- Accessibility Category A. This station has step-free access to all platforms.
- Staff ramp assistance is always available.
- Accessible seating is available in the ticket hall and platforms.
- Wheelchairs available from first to last train.
Helpline: Yes
Help Points:
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Staff are available to assist from the first to last train.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Meeting point shown on station map.
  .
Staff Help:
Staff are available to assist from the first to last train.
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection, upper concourse. There is no counter here
Accessible ticket machines:
- Ticket buying and collection, lower concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, upper concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Elizabeth line
Ticket office:
- Monday to Friday 06:10-20:05
- Saturday 06:10-20:05
- Sunday 07:30-19:30
Ticket machines:
- Ticket buying and collection, lower concourse
- Ticket buying and collection, upper concourse
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Female toilet, concourse
- Male toilet, concourse
- Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Baby changing, concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Towards Dartford - Bus stop D
  Towards Plumstead - Bus stop C
- Bus.
  Transport for London Buses operate from outside the station.
  Information to plan your onward journey is available in a printable format here.
- Airport.
  Services running to Heathrow Terminal 2&3 and 4. For services to Heathrow Terminal 5, please change at Whitechapel.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Coffee and confectionary
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
- Long stay accessible parking
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements