Station Details for Andover

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

  A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

  This station does not have a Customer Information Screens. It only has a PA system to announce train services.

• : B2
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 05:45-20:00
  • Saturday 05:45-20:00
  • Sunday 08:00-17:30
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a pick-up point with a waiting area

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 06:50-17:40
  • Sunday 08:15-16:45
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 2 (ticket hall)
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, Platform 1
  • Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 1
  • Female toilet, Platform 2
  • Male toilet, Platform 2
  • Female toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Southbound and Northbound buses will stop directly outside the main station exit.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Andover station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 132 spaces. Compounds, Racks. Sheltered.

  Platform 2

• Car parks:
  • Accessible parking
  • Andover Car Park.
    Spaces:463.
    

    There is/are 9 accessible bay(s) available at this car parking location

    There is accessible parking in a car park

    Parking is long stay

    The car park bays measure 2.4 x 4.8m & 1.2m zone front & at least 1 side

    Roadside bays are less than 3.6 metres by 6.6 metres

    There are No EV Charging points available in the accessible bays

    There are no EV charging points in standard parking bays

    Ramps can be deployed from the rear and side of a vehicle

    There is no Help Point close to the accessible parking

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available