Station Details for Ashford International

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category A station. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

• : A
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point by the gateline.

  To request assistance through the help point, please use the assistance button which will put you in contact with a Southeastern colleague.

• Help Points:

  On platforms 1/2 and 5/6. Also by gateline in the subway.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Booking Hall / Gateline

    Gateline at main station entrance (This station is staffed 24/7).

  • Gateline (International side of the Station)

    The gateline in the subway near the International side of the station (this is accessible via steps and a lift).

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 05:30-21:30
  • Saturday 05:30-21:30
  • Sunday 06:00-21:30

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet with baby change, Platform 5 and 6. This toilet is accessed with a RADAR key
  • Unisex accessible toilet with baby change, Platform 1 and 2. This toilet is accessed with a RADAR key
  • Male toilet
  • Female toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shops and Selecta vending machines

• Shops:

  newspapers

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 454 spaces. Stands. Sheltered.

  behind bus stop front of station

• Car parks:
  • Accessible Parking
  • Accessible parking
  • Car Park A.
    Spaces:166.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

  • Car Park B.
    Spaces:135.
    

    These Blue Badge spaces are located in the Station forecourt.

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

  • Car Park F.
    Spaces:315.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platforms 5&6 - Status: In service - Lift is currently available