Station Details for Ashford (Surrey)

Station Alerts

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Station Accessible information

Step-free category:
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
: B2
Helpline:
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Points:
Customer Help points are located on every platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 06:30-10:30
- Weekends Unavailable
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform
  Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, station concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please contact our Customer Service Centre on 0345 6000 650

Station General information

Station operator: South Western Railway
Ticket office:
- Monday to Friday 06:25-13:25
- Saturday 08:00-14:00
- Sunday 08:55-16:25
Ticket machines:
- Ticket buying and collection, station entrance
- Ticket buying and collection on Platform 1
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: Yes
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from information point
Staff assistance:
- Available
Toilets:
- Female toilet, Platform 2
- Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Male toilet, Platform 2
Baby changing available: No
Transport links:
- Replacement Bus.
  Woodthorpe Road - London Transport bus stops
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 24 spaces. Racks.
Car park
Car parks:
- Accessible parking
- Ashford Car Park.
  Spaces:92
Taxi rank available: Yes
Customer information screens:
- Departure Screens

Station lift information

No lift information available