Station Details for Ashford (Surrey)

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B2
  

  Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

• Helpline: Yes
• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, station concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:25-13:25
  • Saturday 08:00-14:00
  • Sunday 08:55-16:25
• Ticket machines:
  • Ticket buying and collection, station entrance
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, Platform 2
  • Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, Platform 2
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Woodthorpe Road - London Transport bus stops

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Ashford Car Park.
    Spaces:92
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available