Station Details for Abergele & Pensarn

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Access to Platform 1 (to Chester) is via a lane with no pavement leading down from the road bridge.

  Access to platform 2 (to Holyhead) is from the car park via a moderately steep ramp with handrail but no intermediate landing.

• : B2
• Helpline:

  Helpline Monday to Sunday: 08:00 - 20:00

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    On the platform in view of the on-train staff.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting room on Platform 2
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is on Kingsway, near the supermarket.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 5 spaces. Stands.

  5 curl top stands offering parking for up to 10 bicycles are located on the Westbound platform 2.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:6
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available