Station Details for Abergavenny

Station Alerts

No station alerts

Station Accessible information

Step-free category:
Platform 1 for services to Hereford is fully accessible via the station entrance.
Platform 2 for services towards Newport is fully accessible via a footbridge with lifts at the end of platform 1.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
- Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office
  Ticket office on platform one. Please check opening times on the National Rail Enquiries website.
- Platform
  On the platform in view of the on-train staff.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket office station concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

Station operator: Transport for Wales
Ticket office:
- Monday Tuesday Wednesday Thursday Friday Saturday 06:00-18:45
- Sunday 12:00-18:30
Ticket machines:
- Ticket buying and collection on Platform 2
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: Yes
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 1
- Waiting room on Platform 2
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from ticket office
Staff assistance:
- Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Toilets:
- Toilet, Platform 1. This toilet is accessed with a RADAR key
- Toilet, Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  The rail replacement bus stop is near the Great Western Hotel.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
The Whistle Stop Café is located in the main station building to the left of the main entrance and ticket office. Access is also available from the northbound platform. Opening hours will be detailed on the cafe door.
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 20 spaces. Stands. Sheltered.
Cycle parking is provided at two locations. 5 Sheffield stands are located near the accessible ramp access to the northbound platform. A further 5 Sheffield stands are located on the northbound platform by the lifts
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:74
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 – Platform 1 - Status: In service - Lift is currently available
Lift 2 – Platform 2 - Status: In service - Lift is currently available