Station Details for Aldershot

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-23:55
  • Saturday 05:30-23:55
  • Sunday 07:00-23:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:

  • Drop off and pick up point on Station Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Station Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket office, main entrance to station

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket machine at north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Services Department on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:20-21:18
  • Saturday 06:20-21:18
  • Sunday 07:35-18:55
• Ticket machines:
  • Ticket machine at north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, ticket hall
  • Waiting room on Platforms 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, Platform 1
  • Male toilet, Platform 1
  • Female toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt by bus station

  • Bus.

    Local buses no longer stop at the station. The nearest stop is in the town, approximately 10 minutes walk away.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Aldershot station

• Refreshments:

  Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 39 spaces. Compounds, Lockers, Racks. Sheltered.

  Platform 1 and car park

• Car parks:
  • Accessible parking
  • Aldershot Car Park .
    Spaces:207.
    

    There is/are 4 accessible bay(s) available at this car parking location

    There is accessible parking in a car park

    Parking is long stay

    The car park bays measure 2.4 x 4.8m & 1.2m zone front & at least 1 side

    There are no roadside bays

    There are No EV Charging points available in the accessible bays

    There are no EV charging points in standard parking bays

    Ramps cannot be deployed from the rear or side of a vehicle

    There is no Help Point close to the accessible parking

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• Lift 1 - Status: In service - Lift is currently available
• Lift 2 - Status: In service - Lift is currently available