Station Details for Althorne (Essex)

Station Alerts

No station alerts

Station Accessible information

Step-free category:
Single platform station. Step free access to platform
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: No
Changing Places: No
Staff Assistance:
- Daily Unavailable
- Some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the help point in the instance of turn up and go).
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform (Mobile Team)
  Meeting point is the platform. Unstaffed station, assistance by Mobile Team. Check National Rail Enquiries for operational hours.
- Taxi
  Outside mobile team hours, meeting point is outside the station. A taxi will be arranged. Please check operational times on National Rail Enquiries.
Drop-off / pick-up points:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Unstaffed
Information from staff:
- Yes - from help point
Staff assistance:
- Some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the help point in the instance of turn up and go).
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Pick up and drop off on Fords of Athorne forecourt.
- Bus.
  Local bus services three minutes walk from station, junction of Fambridge Road.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 8 spaces. Stands.
Within car park
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:39.
  Parking is free for disabled customers displaying a valid International Blue Badge
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

No lift information available