Station Details for Altrincham

Station Alerts

• The lifts are out of order between platform 3 and the rest of the station at Altrincham station.

Station Accessible information

• Step-free category:
  • Category A Station

  Separate level access from bus station to Platform 1(Metrolink trams) and from Oakfield Road car park entrance to Platform 4 (to Chester). To Platform 2 (Metrolink trams) and 3 (to Manchester) via Lifts which are available from first to last train.

  To find our more about travelling around this station, please see the 360 map click here

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Available
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Located in the Transport Interchange building at the front of the station. See National Rail Enquiries website for office hours.

  • Platform

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:

  • No designated area is provided. The station front may be used for set down purposes.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, platform 1

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

  • Ticket buying and collection, platform 4

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 4. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  08002006060

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 07:00-18:20
  • Saturday 07:00-18:20
  • Sunday 09:20-16:50
• Ticket machines:
  • Ticket buying and collection, platform 4
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet
  • Female toilet
  • Unisex accessible toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Services will arrive and depart from Stand A at Altrincham bus station.

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    Altrincham Rail Replacement Bus Map
  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Metrolink tram terminus within station.GMPTE 0161 228 7811

  • Taxi. There is taxi provision
• CCTV available: No
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 8 spaces. Stands.

  Platform 1

• Car parks:
  • Accessible parking
  • Accessible parking A
  • Accessible parking B
  • Accessible parking C
  • Station Car Park.
    Spaces:45
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• Lift 1 Ticket Hall - Status: Unknown - Lift status unknown
• Lift 2 Platforms 2&3 - Status: Unknown - Lift status unknown
• Lift 3 Car Park - Status: Unknown - Lift status unknown