Station Details for Ashurst New Forest

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B2 station. Some step-free access to all platforms - please check details. There is step-free access to Platform 1 (for trains to Southampton and London).

  Access to Platform 2 (for trains to Bournemouth) is either by stepped footbridge or via uneven gravel path (250m) from the council car park in Ashurst.

  Step-free route between platforms is approximately 900m.

• : B2
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    To Southampton: Bus stop on Main A35 road opposite station entrance

    To Brockenhurst: Bus lay-by next to New Forest Pub.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Ashurst New Forest station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 22 spaces. Lockers, Racks. Sheltered
• Car parks:
  • Accessible parking
  • Ashurst New Forest Car Park.
    Spaces:22
• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available