Station Details for Alton

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category A Station. Level access to Platform 1. Lifts to Platform 2.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:30-19:00
  • Saturday 07:00-17:30
  • Sunday 08:30-17:15
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • Rail replacement drop off/pick up on Station Road bus stop

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a pick-up point only

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Station Road, station entrance

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, waiting room

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Department on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:30-19:00
  • Saturday 07:30-17:30
  • Sunday 08:30-16:00
• Ticket machines:
  • Ticket buying and collection, station entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, Platform 1
  • Female toilet, Platform 1
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt, Station Road.

  • Bus.

    Information to plan your onward journey is available here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Alton station

• Refreshments:

  There is a station café in the car park that sells hot and cold food and drinks.

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 60 spaces. Lockers, Racks.

  Platform 1

• Car parks:
  • Accessible parking
  • Alton Car Park .
    Spaces:207.
    

    There is/are 5 accessible bay(s) available at this car parking location

    There is accessible parking in a car park

    Parking is long stay

    The car park bays measure 2.4 x 4.8m & 1.2m zone front & at least 1 side

    There are no roadside bays

    There are No EV Charging points available in the accessible bays

    There are no EV charging points in standard parking bays

    Ramps can be deployed from the rear and side of a vehicle

    There is no Help Point close to the accessible parking

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available