Station Details for Apsley

Station Alerts

• Please note: There are no drop-off or pick-up points available at this time while lifts are being installed at the station. Please plan your journey accordingly and allow extra time if needed

• Step free access is unavailable throughout the station at Apsley due to ongoing work. Any passengers requiring step free access are advised to get off at Hemel Hempstead station, where a six seater wheelchair accessible taxi with a ramp will operate a half hour shuttle service. There will be no car park available until December 2026.

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category B3 station. This means that there is some step-free access, which is in one direction only. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

  Please note: Platform 4 is the only step free platform at Apsley station, which is used for southbound services, towards London Euston.

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.     ​​​​​​​

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday 06:00-14:00 16:00-19:00
  • Tuesday, Wednesday, Thursday, Friday 06:00-19:40
  • Saturday 08:00-14:45
  • Sunday 10:00-16:00
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train. ​​​​​​​
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket office

    Ticket office in station building next to Platform 4 - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, outside station entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.

  **Apsley station is accredited under the secure station scheme**

Station General information

• Station operator: London Northwestern Railway
• Ticket office:
  • Monday 06:00-14:00 16:00-19:00
  • Tuesday Wednesday Thursday Friday 06:00-19:40
  • Saturday 08:00-14:45
  • Sunday 10:00-16:00
• Ticket machines:
  • Ticket buying and collection, outside station entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train. ​​​​​​​
• Toilets:
  • Female toilet
  • Male toilet
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the bus stops on A4251 London Road, near to Station Drive entrance, outside Holiday Inn.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Bus stops on main road at bottom of footpath

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop is only open during the morning peak

• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 12 spaces. Stands.

  Station forecourt

• Car parks:
  • Station Car Park.
    

    Please note that there is currently no designated pick-up or drop-off point at the station while works are underway to install the new lifts.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available