Station Details for Addlestone

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).

  Both platforms are accessed by shorts ramps of up to 1:8 gradient.

  Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.

• : B1
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj</

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:30-10:00
  • Saturday 09:30-12:30
  • Sunday Unavailable

  • The ticket office is now open as normal following emergency works.

• Ticket machines:
  • Ticket buying and collection on Platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    To Weybridge and Woking: Station Road (B3121) Bus Stop H by Level Crossing

    To Virginia Water: Station Road (B3121) Bus Stop J

    When the Level Crossing is closed, all buses will use Station Road (B3121) Bus Stop E.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Addlestone station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 30 spaces. Stands, Racks. Sheltered
• Car parks:
  • Addlestone Car Park .
    Spaces:3
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available