Station Details for Aston

Station Alerts

• The lifts are out of order between both platform 1 and the station exit and entrance at Aston station. If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on Freephone 0800 024 8998 or Next Generation Text: 18001 0800 024 8998.

Station Accessible information

• Step-free category: Category B1
  

  This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. 

• Helpline: Yes
• Help Points:

  On both platforms

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Ticket office in main station building next to platform 1 - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    .

    Wait at the designated Accessibility Waiting Space located on the platform in view of the on-train team

• Staff Help:

  This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, platform 1. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday 07:00-10:30 12:00-18:00
  • Tuesday Wednesday Thursday 07:00-11:00 12:00-18:00
  • Friday 07:00-11:00 15:00-18:00
  • Saturday 11:00-15:00
  • Sunday Unavailable

  • None

• Ticket machines:
  • Ticket buying and collection, platform 2
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the public service bus stop on Lichfield Road, under the railway bridge, near to the bottom of the stairs for Platform 1.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: In service - Lift is currently available