Station Details for Audley End

Station Alerts

• There are currently 10 bays out of use in Audley End station car park, due to safety reasons. We apologise for any inconvenience caused.

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to platforms via lifts.

  This station is a category A station according to ORR station classification system.

  https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office

• Helpline: Yes
• Help Points:

  Help point available on platform 1

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office

    .

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Platform

    .

    Meeting point is on the platform when ticket office is closed, conductor can assist Stansted to Norwich services only.

  • Taxi

    .

    Outside ticket office opening hours. Meeting point is outside the station. Taxi provided. Please check opening times on National Rail Enquiries.

• Staff Help:

  Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, main concourse entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north side entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-17:00
• Ticket machines:
  • Ticket buying and collection, north side entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, Platform 1
  • Male toilet, Platform 1
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Substitute bus services stop at front of Station

  • Bus.

    Local buses at front of station

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:

  News agent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:657
  • Premium Bay.
    Spaces:5
• Taxi rank available: Yes
• Customer information screens:

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available