Station Details for Audley End

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to platforms via lifts.

  This station is a category A station according to ORR station classification system.

  https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help point available on platform 1

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-17:00
  • Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Platform

    Meeting point is on the platform when ticket office is closed, conductor can assist Stansted to Norwich services only.

  • Taxi

    Outside ticket office opening hours. Meeting point is outside the station. Taxi provided. Please check opening times on National Rail Enquiries.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, main concourse entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, north side entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-17:00
• Ticket machines:
  • Ticket buying and collection, north side entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting room on Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
• Toilets:
  • Female toilet, Platform 1
  • Male toilet, Platform 1
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Substitute bus services stop at front of Station

  • Bus.

    Local buses at front of station

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:

  News agent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 86 spaces. Stands, Racks.

  Within station and on forecourt

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:657
  • Premium Bay.
    Spaces:5
• Taxi rank available: Yes
• Customer information screens:

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available