Station Details for Aviemore

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B2 station. Platform 1 and Platform 2 (Strathspey Railway Line) have level access. The platforms are connected by a footbridge with stairs. An alternative route between platforms is available via an external path; please note that this route is a considerable distance.

  Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Passenger Assistance Meeting Points

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.

  • Ticket office

  On platform 1.

  *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.

  • Platform 2

  By the pole next to the stairs for the footbridge, beside the large Aviemore sign.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 07:30-21:25
  • Saturday 07:35-14:39
  • Sunday 09:40-17:20
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket officeOn platform 1.*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance. Platform 2 By the pole next to the stairs for the footbridge, beside the large Aviemore sign.

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

    Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  customer.relations@scotrail.co.uk

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 07:30-21:25
  • Saturday 07:35-14:39
  • Sunday 09:40-17:20

  • Proposal to alter hours

• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Bus stops at the front of the station

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Car Hire.

    Aviemore Car & Van Hire: www.aviemorecarhire.co.uk

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Cafe, restaurant

• Shops:

  WHSmith newsagent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 16 spaces. Stands. Sheltered
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:10.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available