Station Details for Aylesford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category B3 station. Step free access to platform 1  for services to Strood. There is no step free access to Platform 2 - Step access only via footbridge to platform 2 for services towards Maidstone. No step free interchange between platforms. Wheelchair ramp available on the train.

• : B3
• Helpline:

  This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  On platform 1

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Daily Unavailable
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:

  • Unstaffed station

• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.
    • Towards Maidstone: Replacement bus stop outside the station entrance. (What 3 Words: helped.tiger.crescendo)
    • Towards Strood: Bus stop opposite the station entrance. (What 3 Words: rejoined.imprints.exhale)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 6 spaces. Stands. Sheltered.

  in the Car Park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:10
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available