Station Details for Balcombe

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B3
  

  This is a Category B3 station: Step-free access via ramp from car park to platform 1 (for trains to London). Footbridge with steps to platform 2 (for trains to Brighton).

  Assistance Meeting Point is the Ticket Office.

• Helpline: Yes
• Help Points:

  Assistance Meeting Point is by the Ticket Office.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

  If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button
  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
  • texting us on 07970 511077

  We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

  Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Staff Help:

  Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

  If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button
  • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
  • texting us on 07970 511077

  We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

  Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, station building. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:30-14:30
  • Saturday 06:30-14:30
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map Balcombe 1
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:62.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available