No station alerts
This is a Category B3 station: Step-free access to platform 1 (to London) via a ramp (less steep than a 1:10 gradient) from the station car park. Steps to platform 2 (towards Hertford North).
The Assistance Meeting Point is to the left of the ticket machine, at the foot of the stairs to platform 1.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Assistance Meeting Point
.Left of the ticket machine at the foot of the stairs to platform. If no staff are present, contact staff at ticket gates, ticket office, or platform
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Please click the link for details regarding the rail replacement bus location.
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.