Station Details for Brockenhurst

Station Alerts

• All toilets on platform 2 are out of order at Brockenhurst station.

Station Accessible information

• Step-free category:

  Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

• : B1
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-22:00
  • Saturday 06:15-22:00
  • Sunday 07:30-22:00
  • Staff help available until 22:00 daily
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, north west entrance

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:55-19:30
  • Saturday 06:30-19:30
  • Sunday 08:35-18:30
• Ticket machines:
  • Ticket hall
  • Ticket buying and collection, east entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1 & 2
  • Waiting room on platform 3 and 4
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
  • Staff help available until 22:00 daily
• Toilets:
  • Female toilet, Platform 1 & 2
  • Male toilet, Platform 1 & 2
  • Toilet on Platforms 3 & 4
  • Unisex accessible toilet with baby change, Platform 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt, ticket office entrance.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Vending machines

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 122 spaces. Stands, Racks. Sheltered
• Car parks:
  • Accessible parking
  • Brockenhurst Car Park.
    Spaces:236.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Arrival Screens
  • Announcements

Station lift information

• Lift 1 Car Park - Status: In service - Lift is currently available
• Lift 2 Platform 1&2 - Status: In service - Lift is currently available
• Lift 3 Platform 3&4 - Status: In service - Lift is currently available