Station Details for Brockenhurst

Station Alerts

• The Ladies' toilets on platform 2 and the Gentlemen's toilets on platforms 2 and 3 are currently out of order at Brockenhurst station.

Station Accessible information

• Step-free category: Category B1
  

  Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

• Helpline: Yes
• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff help available until 22:00 daily

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office (Staffed Hours)

    .

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help:

  Staff help available until 22:00 daily

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, north west entrance. There is no counter here
• Accessible ticket machines:
  • Ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:55-19:30
  • Saturday 06:30-19:30
  • Sunday 08:35-18:30
• Ticket machines:
  • Ticket hall
  • Ticket buying and collection, east entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, Platform 1 & 2
  • Male toilet, Platform 1 & 2
  • Toilet on Platforms 3 & 4
  • Unisex accessible toilet with baby change, Platform 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt, ticket office entrance.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Vending machines

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Brockenhurst Car Park.
    Spaces:236.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Arrival Screens
  • Announcements

Station lift information

• Lift 1 Car Park - Status: In service - Lift is currently available
• Lift 2 Platform 1&2 - Status: In service - Lift is currently available
• Lift 3 Platform 3&4 - Status: In service - Lift is currently available