Station Details for Benfleet

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  On platforms, accessible via electronic gates from street level

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-21:00
  • Please call 03457 44 44 22
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Upside Gateline (Staffed Hours)

    Gateline upside is as soon as you enter the main entrance and it's on the right. Check staffed hours on National Rail Enquiries website.

  • Downside Gateline (Staffed Hours)

    This is on the downside. Operational 06:00-10:00 and 16:00-20:00. Outside these hours, please meet upside or use help points.

  • Station Help Points (Outside Staffed Hours)

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Outside station entrance

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday, Sunday and Public Holidays: 09:00 - 16:00

  Christmas Day - Boxing Day: Closed.

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.co.uk

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:15-21:30
  • Saturday 05:15-21:45
  • Sunday 06:10-21:15
• Ticket machines:
  • Ticket buying and collection, north entrance
  • Ticket buying and collection, south entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 2
  • Waiting room, Platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Please call 03457 44 44 22
• Toilets:
  • Male Toilet, Platform 2
  • Female Toilet, Platform 1. This toilet is not accessed with a RADAR key
  • Unisex accessible toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement down Ferry Road:

    • Buses toward London at Bus Stop E, the stop by the crossing adjacent to East Haven Creek (W3W ///season.spike.rests)
    • Buses toward Southend at Bus Stop A, the closest stop to the Platform 1 Entrance (W3W ///happy.window.icons)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Platform 1

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 67 spaces. Compounds, Stands. Sheltered.

  Outside station entrance

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:125
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available