Station Details for Benfleet

Station Alerts

• Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

• Step-free access is currently unavailable between platform 2 and the entrance/exit at Benfleet station.

Station Accessible information

• Step-free category: Category B2
  

  There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

• Helpline: Yes
• Help Points:

  On platforms, accessible via electronic gates from street level

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Please call 03457 44 44 22

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Upside Gateline (Staffed Hours)

    .

    Gateline upside is as soon as you enter the main entrance and it's on the right. Check staffed hours on National Rail Enquiries website.

  • Downside Gateline (Staffed Hours)

    .

    This is on the downside. Operational 06:00-10:00 and 16:00-20:00. Outside these hours, please meet upside or use help points.

  • Station Help Points (Outside Staffed Hours)

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help:

  Please call 03457 44 44 22

• Mobility set down:

  Outside station entrance

• Accessible ticket counters:
  • Ticket buying and collection, south entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:15-21:30
  • Saturday 05:15-21:45
  • Sunday 06:10-21:15
• Ticket machines:
  • Ticket buying and collection, north entrance
  • Ticket buying and collection, south entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male Toilet, Platform 2
  • Female Toilet, Platform 1. This toilet is not accessed with a RADAR key
  • Unisex accessible toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement down Ferry Road:

    • Buses toward London at Bus Stop E, the stop by the crossing adjacent to East Haven Creek (W3W ///season.spike.rests)
    • Buses toward Southend at Bus Stop A, the closest stop to the Platform 1 Entrance (W3W ///happy.window.icons)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Platform 1

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:125
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available