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Step-free category B3 station. Access to Platform 1 (for trains towards Southampton and London) is via steps from the B3056 Beaulieu Road overbridge only.
Platform 2 (for trains towards Bournemouth and Poole) is accessed either via a RoW across the nearby residents' car park (step-free but uneven) from the 'Station Approach' (private road but part leased to NR), or by 25 steps from Beaulieu Road overbridge.
Interchange can only be made via road overbridge. There is no footway along road.
Customer Help points are located on every platform
Platform
.Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Station Approach Road on hotel side of railway bridge
Information to plan your onward journey is available in a printable format here
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