Station Details for Byfleet & New Haw

Station Alerts

No station alerts

Step-free category: Category C
Step-free category C station. Steps to both platforms.
Helpline: Yes
Help Points:
Customer Help points are located on every platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: No
Changing Places: No
Staff Assistance:
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Platform
  .
  Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Staff Help:
Mobility set down:
Accessible ticket counters:
- Ticket hall. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, footbridge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info:

Station operator: South Western Railway
Ticket office:
- Monday to Friday 06:40-10:30
- Saturday 09:00-13:00
- Sunday Unavailable
Ticket machines:
- Ticket buying and collection, footbridge
Collect online booked tickets: Yes
Sheltered waiting available: No
Staffing level: Part Time
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Towards Woking from Weybridge: Byfleet Road (A318) Bus Stop B on New Haw side of Railway Bridge
  Towards Weybridge and Addlestone (and towards Woking from Addlestone): Byfleet Road (A318) Bus Stop A on New Haw side of Railway Bridge
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available: available
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens