Station Details for Brundall Gardens

Station Alerts

• This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.

Station Accessible information

• Step-free category:

  This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.

  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is on the platform.

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Norwich) - Adjacent to the footbridge steps, fixed to the grey post beneath the customer information screen
  • Platform 2 (for trains towards Great Yarmouth and Lowestoft) - In front of the waiting room, fixed to the grey post beneath the customer information screen

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  • Assistance meeting point is on the platform.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Meeting Point is on the platform. Unstaffed station, assistance provided by conductor

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info:
• Announcements: Announcements are only made audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  • Assistance meeting point is on the platform.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stop on Cucumber Lane.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 8 spaces. Stands.

  There are four cycle stands on Platform 2 (for trains towards Great Yarmouth and Lowestoft) - two are located underneath the footbridge steps, and the other two are next to the set of four information poster boards, just beyond the waiting room.

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available