Station Details for Birmingham International

Station Alerts

No station alerts

Station Accessible information

Step-free category:
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
- Sunday 07:30-02:00
- Monday to Friday 05:30-02:00
- Saturday 05:30-02:00
- The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Main Concourse Ticket Barriers
  Please speak to staff on the ticket barriers who will take you to a dedicated area with easy access to the platforms.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection
  There are ticket counters here
  There is no Low-Level counter here
  There are no induction loops indicated at this counter
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Except Christmas Day & Boxing Day

Station General information

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:40-21:00
- Saturday 06:15-21:00
- Sunday 08:15-21:00
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: Yes
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Toilets:
- Accessible toilet, upper concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, Platform 2 & 3
- Toilet, platform 4 & 5
- Unisex accessible toilet with baby change, upper concourse. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
- Toilet, main concourse
- Toilet, platform level concourse
- Male toilet, Upper Concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Changing places toilet. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Baby changing, main concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the front of the station, opposite the entrance to the long stay car park.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Airport.
  Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover.
  The Air-Rail Link takes two minutes to get to the airport and operates between 03:30 and 00:30 daily.
  For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Birmingham International station
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 45 spaces. Compounds, Stands, Racks. Sheltered.
18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Car parks:
- Short stay accessible parking
- Accessible parking
- Birmingham International Car Park.
  Spaces:2180.
  - There are a total of 24 accessible bays available at Birmingham International car park.
  - The car park bays measure 2.4 x 4.8m & 1.2m zone front & at least 1 side.
  - There are no roadside bays.
  - There are No EV charging points available in standard or accessible bays.
  - Ramps can only be deployed from the rear of a vehicle.
  - There is no Help Point close to the accessible parking.
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Multi Storey Car Park - Status: In service - Lift is currently available
Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Multi Storey Car Park - Status: In service - Lift is currently available
Lift 2 Platforms 2&3 - Status: In service - Lift is currently available
Lift 3 Platforms 4&5 - Status: Unknown - Lift status unknown
Lift, Main Entrance - Status: Unknown - Lift status unknown