Station Details for Birmingham New Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

  All platforms have lifts and escalators

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Available at Customer Reception and station floorwalkers

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Daily 07:30-23:59
  • Journey Care assistance is available prior to travel via the relevant Train Operator:
  • We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 
  • However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Assisted Travel Lounge

    Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.

  • Customer Reception

    Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.

  • Assistance Meeting Point

    Mobile podium located on the main concourse next to Ozzy the Bull.

• Drop-off / pick-up points:

  • Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

    Alternatively, please contact Passenger Assist of the relevant train operator:

    • West Midlands Railway - 0800 024 8998
    • Avanti West Coast - 0800 0158 123

  • Drop Off

    This is a drop-off point only

    There is seating/waiting under a canopy

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is a Help Point close to the drop-off and/or pick-up point

  • Station Entrance

    This is a drop-off point only

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket Office, across from Waiting Room in Red Zone

    There are ticket counters here

    There is no counter here

    There is an induction loop at the low-level ticket counter

    There are no ticket machines here

  • Red Zone

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Southern unpaid concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Access to/from Stephenson Street. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Luggage received from terminated trains at Birmingham New Street only

Station General information

• Station operator: Network Rail
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 05:15-23:00
  • Sunday 08:00-23:00
• Ticket machines:
  • Southern unpaid concourse
  • Access to/from Stephenson Street
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Assisted Travel Lounge
  • Red Zone Waiting Lounge
  • Red Zone Waiting Room
  • Multi Faith Facility
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Journey Care assistance is available prior to travel via the relevant Train Operator:
  • We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 
  • However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
• Toilets:
  • Red Zone Baby Change
  • Red Zone Female Toilets
  • Blue Zone
  • Changing Places Room. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Green Zone
  • Blue Zone Ticket only area access to platform 1-5A
  • Accessible Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Red Zone
  • Changing Places Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Avanti First Class Lounge
  • Green Zone Baby Change
• Baby changing available: Yes
• Transport links:
  • Bus.

    There are nearby bus stops on Smallbrook Queensway and Hill Street

    Most buses are wheelchair accessible.

    For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

  • Underground.

    For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

  • Airport.

    Regular train service to Birmingham International. 10 - 15 minute journey

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Birmingham New Street station

• Refreshments:

  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

• Shops:
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
  • Vending and photobooth available

• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 58 spaces. Stands. Sheltered
• Car parks:
  • Short Stay Car Park.
    Spaces:38.
    

    There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available