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The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Available at Customer Reception and station floorwalkers
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Assisted Travel Lounge
.Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.
Customer Reception
.Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.
Assistance Meeting Point
.Mobile podium located on the main concourse next to Ozzy the Bull.
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
Regular train service to Birmingham International. 10 - 15 minute journey
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street