Station Details for Bishops Stortford

Station Alerts

• The lifts are out of order between platforms 2 and 3 and the overbridge at Bishops Stortford station.

Station Accessible information

• Step-free category:

  This station has step free access to all platforms. Lifts available.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:00-01:00
  • Saturday 05:00-01:00
  • Sunday 05:00-01:00
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when open. Please check opening times on National Rail Enquiries. Platforms staffed full time.

  • Supervisor's office (Platform 2)

    Supervisor's office on platform 2 when the ticket office is closed, assistance provided by station staff.

• Drop-off / pick-up points:

  • Drop off and pick up point

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on London Road

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Dane street

    The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

    This is a drop-off point only

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, footbridge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-21:00
  • Saturday 06:00-21:00
  • Sunday 07:00-21:00
• Ticket machines:
  • Ticket hall
  • Ticket buying and collection, footbridge
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Toilets:
  • Unisex accessible toilet, Platform 2 & 3. This toilet is not accessed with a RADAR key
  • Male toilet, Platform 1
  • Female toilet, Platform 1
  • Toilet, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stops outside station on new link road.

  • Bus.

    Bishops Stortford is a PlusBus location click here to see the PlusBus map.

    (http://www.plusbus.info/pdfs/PB 624.pdf)

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops:

  Newsagent

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 236 spaces. Compounds, Stands, Racks. Sheltered.

  On station forecourt

• Car parks:
  • Accessible parking Anchor Street
  • Accessible parking Brunel Drive
  • Station Car Park.
    Spaces:672
  • Premium Bay.
    Spaces:60
• Taxi rank available: Yes
• Customer information screens:
  • Arrival Screens
  • Departure Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available