No station alerts
Lift from Platform Level to Concourse Level on Platform 1. Please use the help point to call for staff assistance to/from street level.
Use subways between other platforms to reach Platform 1.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Upon entering station you will see the ticket barriers where staff can arrange assistance. Check staffed hours on National Rail Enquiries website.
Outside of staffed hours, please use the help point to request assistance for your journey.
There are ticket counters here
There is no Low-Level counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Lost property
Monday - Friday, 08:00 - 20:00
Saturdays, Sundays and Bank Holidays 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
Telephone: 0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
Oyster top up only available on Self Service Ticket Machine
London Overground Rail Replacement buses:
Eastbound towards Barking (terminating) at bus stop H in Station Parade.
Westbound towards Walthamstow Central use bus stop K in Station Parade.
c2c Rail Replacement outside the Station Entrance (W3W ///scuba.native.smooth)
Information to plan your onward journey is available in a printable format here
District Line - Platforms 2 & 6
Hammersmith & City Line - Platforms 3/6
London Overground - Platforms 1/7 & 8
Please check departure screens prior to making your way to the platform
Cafe on main concourse and kiosks on Platforms 2/4 and 5/6
WH Smith, Jewellers, Florist and Dry Cleaners.
Outside main entrance on Station Parade