Station Details for Bournemouth

Station Alerts

No station alerts

Station Accessible information

Step-free category:
Step-free category B2 station. Level access to both sides of station from separate entrances. Long and steep ramped subway between platforms - up to 1:8 gradient.
: B2
Helpline:
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Help Points:
Customer Help points are located on every platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Daily 24 Hours
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Gateline
  There is gateline at each entrance to the station. Please speak to any member of staff on the gateline.
- Platform
  Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives
Drop-off / pick-up points:
- Drop off and pick up point on Holdenhurst Road, South West
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Station Approach
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Holdenhurst Road, South East
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket hall, Station Approach entrance
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
- Ticket hall, Holdenhurst Road entrance
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket hall, Station Approach entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket hall, Holdenhurst Road entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket machine, Station Approach entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please contact our Customer Service Centre on 0345 6000 650

Station General information

Station operator: South Western Railway
Ticket office:
- Monday to Friday 05:45-19:15
- Saturday 06:15-18:00
- Sunday 07:45-18:30
Ticket machines:
- Ticket hall, Station Approach entrance
- Ticket hall, Holdenhurst Road entrance
- Ticket machine, Station Approach entrance
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: Yes
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Unisex accessible toilet, Platform 3
- Unisex accessible Toilet, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Male Toilets, Platforms 2 & 3
- Female Toilets, Platforms 2 & 3
Baby changing available: Yes
Transport links:
- Replacement Bus.
  To Southampton / Brockenhurst: Station entrance on Halfords side.
  To Poole: Station entrance on Asda side.
- Bus.
  Information to plan your onward journey is available in a printable format here
- Airport.
  Bournemouth Airport is served by Morebus service 737- which serves Bournemouth Square, Railway Station, Winton, Moordown, Northbourne and Parley Cross. The service is only twice a day to Bournemouth Airport and 3 times a day from the Airport. Monday to Friday ONLY.
  View the Morebus service 737 timetable here.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Bournemouth station
Refreshments:
Vending Machines on Platforms 2 and 3.
Starbucks.
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage: 118 spaces. Compounds, Racks. Sheltered
Car parks:
- Accessible parking
- Bournemouth Main Car Park.
  Spaces:362.
  Parking is chargeable for all vehicles except registered Blue Badge holders.
- Bournemouth Premium Car Park.
  Spaces:52
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

No lift information available