Station Details for Birmingham Moor Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Step Free Access Category A. A = There is step free access to all platforms via lifts and ramps.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Passenger Assistance meeting points:

  For platforms 2-4: in front of the booking office on the main concourse.

  For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

  Staff are available at this station during train running hours 

  Turn up and go assistance is available from this station

  Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

• Train Ramp:
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    The meeting point is the ticket office, please check opening times on the National Rail Enquiries website. 

• Staff Help:

  Passenger Assistance meeting points:

  For platforms 2-4: in front of the booking office on the main concourse.

  For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

  Staff are available at this station during train running hours 

  Turn up and go assistance is available from this station

  Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, main concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Chiltern Railways
• Ticket office:
  • Monday to Friday 05:40-00:10 Specific Hours
  • Saturday 05:55-23:55 Specific Hours
  • Sunday 08:40-00:10 Specific Hours
• Ticket machines:
  • Ticket buying and collection, main concourse.

    Birmingham Moor Street is in West Midlands Zone 1.

• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet with baby change, Platform 2 and 3. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, Platform 2 and 3
  • Female toilet, Platform 2 and 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Café, Buffet, Coffee kiosk

• Shops:

  Newsagent, Flower stall

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available