Station Details for Birmingham Moor Street

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step Free Access Category A. A = There is step free access to all platforms via lifts and ramps.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 04:55-01:00
  • Saturday 05:45-01:00
  • Sunday 07:45-00:10
  • Passenger Assistance meeting points:
  • For platforms 2-4: in front of the booking office on the main concourse.
  • For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
  • Staff are available at this station during train running hours 
  • Turn up and go assistance is available from this station
  • Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    The meeting point is the ticket office, please check opening times on the National Rail Enquiries website. 

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, main concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Station General information

• Station operator: Chiltern Railways
• Ticket office:
  • Monday to Friday 05:40-00:10
  • Saturday 05:55-23:55
  • Sunday 08:40-00:10
• Ticket machines:
  • Ticket buying and collection, main concourse.

    Birmingham Moor Street is in West Midlands Zone 1.

• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting room on platform 2 and 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assistance meeting points:
  • For platforms 2-4: in front of the booking office on the main concourse.
  • For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
  • Staff are available at this station during train running hours 
  • Turn up and go assistance is available from this station
  • Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
• Toilets:
  • Unisex accessible toilet with baby change, Platform 2 and 3. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, Platform 2 and 3
  • Female toilet, Platform 2 and 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Café, Buffet, Coffee kiosk

• Shops:

  Newsagent, Flower stall

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 28 spaces. Racks. Sheltered.

  Between Platforms 2 and 3 at the south end of the station.

• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available