The lift to and from platforms 1 and 2 is currently out of order. The nearest stations with step free access are Beckenham Junction and St Mary Cray.
This is a category A station. Step free access to all platforms via lifts, accessible from the booking hall.
There is also a separate overbridge further down the platforms to assist with interchanging at the station, but this has step access only. Please use the lifts via the booking hall for the step free access route.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
The ticket office/booking Hall. Please check opening times on the National Rail Enquiries website.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are ticket machines here
This station has Secure station accreditation - For more information contact 0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.
Buffet, coffee kiosk and Selecta vending machines
There is a WH Smith and a shoe repair shop located on the station.
at the right hand side of station building