Station Details for Bourne End

Station Alerts

• Ticket Office Revised Times

  The ticket office, toilets and waiting rooms will have the following changes to planned opening hours: Monday 4th May - Closed

  Tickets can be bought from the ticket machine or digitally

Station Accessible information

• Step-free category: Category B1
  

  Step Free Category B1 Station Step free access available to both platforms. Please note that access to the platforms from the adjacent car park is via a short ramp.

  This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Meeting point: Waiting shelter platform 2.

  This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office (Staffed station)

    .

    The ticket office is located within the main station building.

  • Platform (When Unstaffed)

    .

    Make your way onto the platform. Onboard teams will assist you.

• Staff Help:

  Meeting point: Waiting shelter platform 2.

  This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

• Mobility set down: 1
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket Machine, Station Entrance. There is space in front of the ticket machine to manoeuvre a wheelchair.
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:05-12:35
  • Saturday 07:05-13:35
  • Sunday Unavailable
• Ticket machines:
  • Ticket Machine, Station Entrance.

    The ticket vending machine is card only

• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, ticket hall. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, ticket hall
  • Female toilet, ticket hall
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus stops outside station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Vending machine on Platform 1

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:50
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available