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Step-free category C station. Steps to both platforms from street level. On Platform 1 side there is a ramp at approx 1:10 gradient leading from the top of the steps to the platform.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Customer Help points are located on every platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Please contact our Customer Service Centre on 0345 6000 650
To Barnes: The Terrace (A3003) Bus Stop BK
To Hounslow: The Terrace (A3003) Bus Stop BJ
Information to plan your onward journey is available in a printable format here
Station entrance