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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Make your way to the gateline at the station entrance.
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Rail Replacement Services go from the Bus Stop on Burnham Lane outside the station.
Information to plan your onward journey is available below.
Links to Heathrow - Trains via Elizabeth Line, Change at Hayes & Harlington for Heathrow Services.
Alternatively, you can change at Slough Station, Take 703 bus from Wellington Street, Stop C
Station entrance