Station Details for Brentwood

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  
  • Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
  • Staff ramp assistance is always available
  • Accessible seating is available on platforms 3&4.
  • Wheelchairs are available from first to last train.

• Helpline: Yes
• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff are available to assist from the first to last train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline

    .

    Make your way to one of the gatelines. At the Main Entrance (Warley Hill), or at Alexandra road entrance (if unstaffed use help button).

• Staff Help:

  Staff are available to assist from the first to last train.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, station concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:00
  • Sunday 07:10-20:10
• Ticket machines:
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet with baby change, Platform 2 and 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 4
  • Female toilet, Platform 4
  • Male toilet, Platform 2 and 3
  • Female toilet, Platform 2 and 3
  • Unisex accessible toilet with baby change, Platform 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services depart from:

    Alexandra Road for both Westbound and Eastbound services

    
    Brentwood - Rail Replacement Map
  • Bus.

    Bus stops are located outside station on the main road.

    Information to plan your onward journey is available in a printable format http://www.essexbus.info/maps-download.html & select Brentwood

    Details of nearest taxis are shown on station information poster.

  • Airport.

    Elizabeth Line to Heathrow Airport

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee shop located on platform 3

• Shops:

  News agent located at the top of the staircase to platform 1

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:421
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2&3 - Status: In service - Lift is currently available