Station Details for Basingstoke

Station Alerts

• The ladies toilets on platform 1, the accessible toilets on platforms 2 and 3 and the gentlemens toilets on platforms 2 and 3 are out of order at Basingstoke station.

Station Accessible information

• Step-free category: Category B2
  

  Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

• Helpline: Yes
• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Gateline

    .

    The gateline is on the right hand side, next to the ticket hall. Please speak to any member of staff on the gateline.

  • Platform

    .

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket hall, main entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket hall, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machines, Platform 4. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:00-21:30
  • Saturday 06:00-21:30
  • Sunday 07:00-21:30
• Ticket machines:
  • Ticket hall, main entrance
  • Ticket machines, Platform 4
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet, Platform 2 & 3
  • Male toilet, Platform 4
  • Female toilet, Platform 4
  • Unisex accessible toilet, Platform 1
  • Unisex accessible toilet with baby change, Platform 2 & 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 2 & 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt, off Alencon Link

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Basingstoke Bunnian Place and North Yard Multi-Storey Car Parks.
    Spaces:1207
  • Basingstoke Premium Car Park.
    Spaces:20
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platforms 2&3 - Status: In service - Lift is currently available
• Lift 3 Platform 4 - Status: In service - Lift is currently available