Station Details for Basildon

Station Alerts

The lifts are be out of order between platform 2 and the station entrance / exit at Basildon station.
Customers from the London side of Basildon should be advised to change trains at Pitsea or Benfleet and return to Basildon from there.

Station Accessible information

Step-free category:
Step free access is available to both platforms via lifts
: B1
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points are located on each platform.
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 06:00-21:00
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Gateline (Staffed Hours)
  Gateline is visible upon entering the station. Make yourself known to a member of staff. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours)
  Outside of staffed hours, please use the help point to request assistance for your journey.
Drop-off / pick-up points:
- Drop-off/pick-up
  This is a drop-off point only
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk

Station General information

Station operator: c2c
Ticket office:
- Monday to Friday 05:15-21:00
- Saturday 05:15-21:45
- Sunday 06:15-20:45
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Unisex accessible toilet, ticket hall
- Female Toilet, ticket hall
- Male Toilet, ticket hall
Baby changing available: Yes
Transport links:
- Replacement Bus.
  c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Drinks available at Station News.
Shops:
"Station News" in the Booking Hall
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 36 spaces. Stands. Sheltered.
Outside front of station towards Bus station
Car parks:
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platform 1 - Status: Unknown - Lift status unknown
Lift 2 Platform 2 - Status: In service - Lift is currently available