Station Details for Basildon

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  Step free access is available to both platforms via lifts

• Helpline: Yes
• Help Points:

  Help points are located on each platform.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline (Staffed Hours)

    .

    Gateline is visible upon entering the station. Make yourself known to a member of staff. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:15-21:00
  • Saturday 05:15-21:45
  • Sunday 06:15-20:45
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, ticket hall
  • Female Toilet, ticket hall
  • Male Toilet, ticket hall
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Drinks available at Station News.

• Shops:

  "Station News" in the Booking Hall

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: In service - Lift is currently available