Station Details for Birmingham Snow Hill

Station Alerts

The toilets are currently out of order on platform 3 at Birmingham Snow Hill station.

Station Accessible information

Step-free category:
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday, Tuesday, Wednesday, Thursday 06:00-21:00
- Friday 06:00-23:00
- Saturday 07:00-23:00
- Sunday 08:00-20:00
- This station is fully staffed. Your assistance will be provided by station staff.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office
  Ticket office on main concourse accessed along footbridge from Colmore Row - Please check the opening times on the National Rail Enquiries website
- Member of Staff on gateline
  Gateline next to ticket office on upper concourse
- Gateline next to Livery Street entrance
  Gateline at Livery Street entrance. Use the 'call' button to speak to team member
- Platform (when ticket office is closed and gateline unstaffed)
  On the platform in view of the on-train team
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, entrance concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls may be at a suitable height for some people
- Ticket buying and collection, upper platform concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are no induction loops indicated at this counter
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**

Station General information

Station operator: West Midlands Railway
Ticket office:
- Monday Tuesday Wednesday Thursday 06:00-21:00
- Friday 06:00-23:00
- Saturday 07:00-23:00
- Sunday 08:00-20:00
- None
Ticket machines:
- Ticket buying and collection, subway
- Ticket buying and collection, entrance concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 3
- Waiting room on platform 1 & 2
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from ticket office
Staff assistance:
- This station is fully staffed. Your assistance will be provided by station staff.
Toilets:
- Unisex accessible toilet with baby change, Platform 3 & 4. This toilet is accessed with a RADAR key
- Male toilet, Platform 3 & 4
- Toilet, Platform 3 & 4
- Unisex accessible toilet with baby change, south concourse. This toilet is accessed with a RADAR key
- Female toilet, south concourse
- Toilet, Platform 1 & 2
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.
  Please check your destination before boarding.
  Please click here for walking directions from the station to the rail replacement bus stop.
- Bus.
  Information to plan your onward journey is available in a printable format here
- Underground.
  The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Coffee kiosk Food outlet (Seating unavailable)
Shops: 1
Luggage storage: No
Lost property: No
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: Available
Car parks:
- Accessible parking
- Multi-storey Car Park.
  Spaces:863.
  Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
Lift 2 Platform 3 - Status: In service - Lift is currently available
Lift, Livery Street Platform 1&2 - Status: In service - Lift is currently available
Lift, Livery Street Platform 3&4 - Status: In service - Lift is currently available