Station Details for Birmingham Snow Hill

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday 06:00-21:00
  • Friday 06:00-23:00
  • Saturday 07:00-23:00
  • Sunday 08:00-20:00
  • This station is fully staffed. Your assistance will be provided by station staff.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Ticket office on main concourse accessed along footbridge from Colmore Row - Please check the opening times on the National Rail Enquiries website

  • Member of Staff on gateline

    Gateline next to ticket office on upper concourse

  • Gateline next to Livery Street entrance

    Gateline at Livery Street entrance. Use the 'call' button to speak to team member

  • Platform (when ticket office is closed and gateline unstaffed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, entrance concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

  • Ticket buying and collection, upper platform concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

  **Birmingham Snow Hill is accredited by the Secure Station Scheme**

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:00-21:00
  • Friday 06:00-23:00
  • Saturday 07:00-23:00
  • Sunday 08:00-20:00

  • None

• Ticket machines:
  • Ticket buying and collection, subway
  • Ticket buying and collection, entrance concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 3
  • Waiting room on platform 1 & 2
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is fully staffed. Your assistance will be provided by station staff.
• Toilets:
  • Toilet, Platform 1 & 2. This toilet is accessed with a RADAR key
  • Unisex accessible toilet with baby change, Platform 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 3 & 4. This toilet is accessed with a RADAR key
  • Toilet, Platform 3 & 4. This toilet is accessed with a RADAR key
  • Unisex accessible toilet with baby change, south concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, south concourse. This toilet is accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk Food outlet (Seating unavailable)

• Shops: 1
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
  • Accessible parking
  • Multi-storey Car Park.
    Spaces:863.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platform 3 - Status: Unknown - Lift status unknown
• Lift, Livery Street Platform 1&2 - Status: In service - Lift is currently available
• Lift, Livery Street Platform 3&4 - Status: In service - Lift is currently available