Station Details for Birmingham Snow Hill

Station Alerts

• The escalators are out of order between platform 3 and the station entrance / exit at Birmingham Snow Hill station.

Station Accessible information

• Step-free category: Category A
  

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  This station is fully staffed. Your assistance will be provided by station staff.

• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office

    .

    Ticket office on main concourse accessed along footbridge from Colmore Row - Please check the opening times on the National Rail Enquiries website

  • Member of Staff on gateline

    .

    Gateline next to ticket office on upper concourse

  • Gateline next to Livery Street entrance

    .

    Gateline at Livery Street entrance. Use the 'call' button to speak to team member

  • Platform (when ticket office is closed and gateline unstaffed)

    .

    On the platform in view of the on-train team

• Staff Help:

  This station is fully staffed. Your assistance will be provided by station staff.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, entrance concourse. There is a Low-Level counter here
  • Ticket buying and collection, upper platform concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:00-21:00
  • Friday 06:00-23:00
  • Saturday 07:00-23:00
  • Sunday 08:00-20:00

  • None

• Ticket machines:
  • Ticket buying and collection, subway
  • Ticket buying and collection, entrance concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet with baby change, Platform 3 & 4. This toilet is accessed with a RADAR key
  • Male toilet, Platform 3 & 4
  • Toilet, Platform 3 & 4
  • Unisex accessible toilet with baby change, south concourse. This toilet is accessed with a RADAR key
  • Female toilet, south concourse
  • Toilet, Platform 1 & 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk Food outlet (Seating unavailable)

• Shops: 1
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Multi-storey Car Park.
    Spaces:863.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platform 3 - Status: In service - Lift is currently available
• Lift, Livery Street Platform 1&2 - Status: In service - Lift is currently available
• Lift, Livery Street Platform 3&4 - Status: In service - Lift is currently available