Station Details for Braintree

Station Alerts

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Station Accessible information

• Step-free category:

  This station has step free access to the single platform for trains towards Witham and London.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:15-19:00
  • Saturday 05:45-13:05
  • Sunday 07:45-15:30
  • Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    When ticket office is closed a taxi will be arranged. please check opening times on National Rail Enquiries.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, station entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:15-15:00
  • Saturday 05:45-13:05
  • Sunday 07:45-15:30
• Ticket machines:
  • Ticket buying and collection, station entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
• Toilets:
  • Male toilet, station concourse
  • Female toilet, station concourse
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.

  • Bus.

    Braintree is a PlusBus location click here to see the PlusBus map.

    http://www.plusbus.info/braintree

    There are regular express bus services from outside the station to Stansted Airport

  • Airport.

    There are regular express bus services from outside the station direct to Stansted Airport Terminal

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Braintree station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage: 84 spaces. Racks. Sheltered.

  There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:25
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available