Station Details for Berwick-upon-Tweed

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

  Lift available from station forecourt to platforms 1 & 2.

  RNIB Map for all located just to the left of the station entry doors.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-22:45
  • Saturday 06:00-22:45
  • Sunday 09:00-22:45
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Travel Centre

    The Travel centre is on the main concourse, immediately in front as you enter the building (Open Mon-Sat 07:00 - 16:00 & Sun 09:30 - 15:00)

  • Platform

    Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket office

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, station concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 07:00-16:00
  • Saturday 08:00-15:00
  • Sunday 09:15-15:00
• Ticket machines:
  • Ticket buying and collection, station concourse entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, station concourse
  • Waiting room on platform 1 & 2
• First class lounge: Yes
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Accessible toilet, First Class Lounge. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 1 & 2
  • Male toilet, Platform 1 & 2
  • Unisex accessible toilet, concourse
  • Male toilet, concourse
  • Female toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Costa coffee available as well as vending machine on the main concourse

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 8 spaces. Stands.

  Within car park

• Car parks:
  • Council Car Park.
    Spaces:124
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Ticket Hall to Footbridge - Status: In service - Lift is currently available
• Lift 2 Footbridge to Platforms 1&2 - Status: In service - Lift is currently available