Station Details for Berwick-upon-Tweed

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

  Lift available from station forecourt to platforms 1 & 2.

  RNIB Map for all located just to the left of the station entry doors.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Travel Centre

    .

    The Travel centre is on the main concourse, immediately in front as you enter the building (Open Mon-Sat 07:00 - 16:00 & Sun 09:30 - 15:00)

  • Platform

    .

    Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.

• Staff Help:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket office. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 07:00-16:00
  • Saturday 08:00-15:00
  • Sunday 09:15-15:00
• Ticket machines:
  • Ticket buying and collection, station concourse entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet, First Class Lounge. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 1 & 2
  • Male toilet, Platform 1 & 2
  • Unisex accessible toilet, concourse
  • Male toilet, concourse
  • Female toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Costa coffee available as well as vending machine on the main concourse

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Council Car Park.
    Spaces:124
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Ticket Hall to Footbridge - Status: In service - Lift is currently available
• Lift 2 Footbridge to Platforms 1&2 - Status: In service - Lift is currently available