Station Details for Carlisle

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
  • Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Information Kiosk

    Information kiosk to the left of the main entrance doors.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:00-20:00
  • Saturday 05:00-20:00
  • Sunday 09:00-20:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (north east station building)
  • Waiting room (south west station building)
  • Waiting Room, Passenger Assistance
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Toilet, north east entrance
  • Toilet, south east concourse
  • Unisex accessible toilet, platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet with baby change, platform 6. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Platform 6
  • Changing places toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the front of the station.

    ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:

  Newsagent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 16 spaces. Racks. Sheltered.

  Platform 8.

• Car parks:
  • Accessible parking
  • Carlisle Car Park 1.
    Spaces:160
  • Carlisle Car Park 2.
    Spaces:75
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 3 Platform 3 - Status: In service - Lift is currently available
• Lift 4 Platform 4 - Status: In service - Lift is currently available