Station Details for Carlisle

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Category A - This station has step-free access to all platforms / the platform

  Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

• Helpline: Yes
• Help Points:

  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Information Kiosk

    .

    Information kiosk to the left of the main entrance doors.

• Staff Help:

  Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:00-20:00
  • Saturday 05:00-20:00
  • Sunday 09:00-20:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet, north east entrance
  • Toilet, south east concourse
  • Unisex accessible toilet, platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet with baby change, platform 6. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Platform 6
  • Changing places toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the front of the station.

    ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:

  Newsagent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Carlisle Car Park 1.
    Spaces:160
  • Carlisle Car Park 2.
    Spaces:75
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 3 Platform 3 - Status: In service - Lift is currently available
• Lift 4 Platform 4 - Status: In service - Lift is currently available