Station Details for Cambridge

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms. Platforms 7and 8 accessible via lifts.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is on Platform 1.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Information Desk

    Meeting point is the Information Desk on platform 1, full time staffed station.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:10-23:00
  • Saturday 05:10-23:00
  • Sunday 07:00-22:55
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Toilets:
  • Male toilet, Clifton Road entrance
  • Unisex accessible toilet, platform 4. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Clifton Road entrance
  • Baby changing, Clifton Road entrance
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement buses depart from the front of the station

  • Bus.

    'Stagecoach' operate a daily network of frequent bus routes around the city and also to nearby towns and villages. Frequent 'Citi' routes 1, 3 & 7 serve Cambridge rail station to/from the city centre. For route maps and timetables: www.stagecoachbus.com/about/east

    Buy a Cambridge PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 2850 spaces. Stands, Racks. Sheltered.

  Cycle point is by the Car Park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:330
  • Premium Bay.
    Spaces:3
• Taxi rank available: Yes
• Customer information screens:

Station lift information

• Lift Platform 4&5 - Status: In service - Lift is currently available
• Lift Platform 7&8 - Status: Unknown - Lift status unknown