Station Details for Canterbury West

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This is a category A station. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:15-19:30
  • Saturday 06:15-19:30
  • Sunday 08:30-17:00

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, concourse
  • Male toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:112.
    

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2 - Status: In service - Lift is currently available