Station Details for Cardiff Central

Station Alerts

From 03:00 Wednesday 1 July, the Riverside and Penarth Road car parks will permanently close at Cardiff Central station. Please use Cardiff Central Quay multi-storey (Penarth Road) for parking, pick-up and drop-off after this date. Please allow extra time to get to and from the station.
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Cardiff Central Enhancements | TfW

Station Accessible information

Step-free category:
Step free access is available to Platforms 0 to 8.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 04:00-01:00
- Saturday 04:00-00:30
- Sunday 07:00-00:30
- Monday to Friday 04:00 to 01:00
- Saturday 04:00 to 00:30
- Sunday 07:00 to 00:30
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- The Passenger Assist meeting point is located at the help desk in the main station front building. Please make yourself known to a colleague.
- There are platform Meeting Points on Platform 0 and 3/4. Please make yourself known to a gateline or platform colleague when the help desk is unstaffed.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket counter subway level, north entrance
  There are ticket counters here
  There is a Low-Level counter here
  There is an induction loop at the low-level ticket counter
  There are no ticket machines here
- Ticket counter and ticket machines, south entrance
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket machines, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket machines, Cardiff Central Station (south entrance). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

Station operator: Transport for Wales
Ticket office:
- Monday Tuesday Wednesday Thursday Friday Saturday 05:40-21:30
- Sunday 07:30-21:30
Ticket machines:
- Ticket machines, north entrance
- Ticket machines, Cardiff Central Station (south entrance)
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: Yes
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room, Platforms 1 and 2
- Waiting room, Platforms 3 and 4
- Waiting room, Platforms 6 and 7
- Waiting room, south entrance
First class lounge: Yes
Staffing level: Full Time
Information from staff:
- Yes - from ticket office
Staff assistance:
- Monday to Friday 04:00 to 01:00
- Saturday 04:00 to 00:30
- Sunday 07:00 to 00:30
Toilets:
- Toilet, south entrance
- Female toilet, Platforms 1 and 2
- Male toilet, Platforms 1 and 2
- Male toilet, Platforms 3 and 4
- Female toilet, Platforms 3 and 4
- Male toilet, Platforms 6 and 7
- Accessible toilet, south entrance. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet, subway 2. This toilet is accessed with a RADAR key
- Subway 2 Toilet and Baby Change Facility
Baby changing available: Yes
Transport links:
- Replacement Bus.
  The rail replacement bus stop is at the rear car park (Penarth Road entrance).
- Bus.
  The Cardiff Bus Interchange is now open on Central Square.
  Buy a Cardiff PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments:
Cold drinks vending machine.
Hot drinks vending machine.
Food vending machine.
Marks and Spencers, WHSmith, Upper Crust and Warrens Bakery located at front concourse.
Upper Crust stall located on platform 1/2.
Shops:
There is a WHSmith and Marks and Spencers located on the concourse.
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 102 spaces. Stands. Sheltered.
Cycle parking is available at a number of locations at Cardiff Central. Sheffield stands are provided at the east end of platforms 1 and 2, 3 and 4, 6 and 7. Sheffield stands are also located outside the southern entrance to the station. Wheelgrip stands and a shelter is located in the Riverside/Fish Jetty Car Park - adjacent to platform 0
Car parks:
- Accessible Parking
- Accessible parking
- Quay Multi-Storey.
  Spaces:681
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Arrival Screens
- Announcements

Station lift information

Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
Lift 2 Platforms 1&2 West - Status: In service - Lift is currently available
Lift 3 Platform 3&4 - Status: In service - Lift is currently available
Lift 4 Platform 3&4 West - Status: In service - Lift is currently available
Lift Platform 0 - Status: In service - Lift is currently available
Lift Platform 6&7 - Status: In service - Lift is currently available
Lift Platform 8 - Status: In service - Lift is currently available