Station Details for Cardiff Queen Street

Station Alerts

• The lifts are out of order on platforms 1 and 2 at Cardiff Queen Street station.

Station Accessible information

• Step-free category:

  Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

• : A
• Helpline: Available
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15-00:15
  • Sunday 07:00-23:00
  • Help provided by on train staff outside staffing hours.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • At the entrance.

    Please see booking office staff.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, station entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 1 and 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

  In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

  From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

  To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

  To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:00-22:00
  • Sunday 07:00-19:00
• Ticket machines:
  • Ticket buying and collection, platform 1 and 2
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Help provided by on train staff outside staffing hours.
• Toilets:
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 3 & 4
  • Female toilet, Platform 3 & 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    To Cardiff Central / Cardiff Bay: bus stop layby outside the station.

    To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.

  • Bus.

    Limited service from stop outside station Mondays to Fridays.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Cardiff Queen Street station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 36 spaces. Stands.

  Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 1&2 - Status: Unknown - Lift status unknown
• Lift, Platform 3 & 4 - Status: Unknown - Lift status unknown
• Lift, Platform 5 - Status: In service - Lift is currently available