Station Details for Cardiff Queen Street

Station Alerts

All toilets are currently out of service due to refurbishments at Cardiff Queen Street station.

Step-free category: Category A
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Help provided by on train staff outside staffing hours.
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- At the entrance.
  .
  Please see booking office staff.
Staff Help:
Help provided by on train staff outside staffing hours.
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection, station entrance. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, platform 1 and 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available

Station operator: Transport for Wales
Ticket office:
- Monday Tuesday Wednesday Thursday Friday Saturday 06:00-22:00
- Sunday 07:00-19:00
Ticket machines:
- Ticket buying and collection, platform 1 and 2
- Ticket buying and collection, station concourse
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet, Platform 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Male toilet, Platform 3 & 4
- Female toilet, Platform 3 & 4
Baby changing available: Yes
Transport links:
- Replacement Bus.
  To Cardiff Central / Cardiff Bay: bus stop layby outside the station.
  To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.
- Bus.
  Limited service from stop outside station Mondays to Fridays.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Cardiff Queen Street station
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens