Station Details for Colchester Town

Station Alerts

• All toilets are out of order at Colchester Town station.

Station Accessible information

• Step-free category:

  This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-20:15
  • Saturday 07:00-18:45
  • Sunday Unavailable
  • Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.

  • Platform

    When unstaffed only Walton-on-Naze services have conductors who can assist, meet on the platform. For all other services a taxi will be provided.

  • Taxi

    If the ticket office is closed a taxi will be provided for all services without a conductor (any service other than Walton on the Naze services).

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:10-20:15
  • Saturday 07:00-18:45
  • Sunday Unavailable
  • Public Holidays Unavailable
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    When emergency rail replacement is in operation for service disruption, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station.

  • Bus.

    Colchester Town Station is around 5 minutes walk from Colchester Bus Station

• CCTV available: Yes
• WiFi available: available
• Refreshments:

  'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries

  Self-service vending machine providing cold drinks and snacks

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage: 20 spaces. Stands, Lockers. Sheltered.

  There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There are four secure lockers next to these that can be booked in advance here.

  There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).

• Car parks:
  • Accessible parking
  • There is a Council managed car park behind the station
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available