Station Details for Chafford Hundred Lakeside

Station Alerts

• The lifts are out of order between the Lakeside shopping centre and the station underpass at Chafford Hundred station.

• The accessible toilets are out of order at Chafford Hundred station.

Station Accessible information

• Step-free category:

  Step free access is available from street level to the platform. Lifts/subways also connect the station to Intu Lakeside shopping centre

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-22:00
  • Saturday 06:45-21:30
  • Sunday 07:15-16:30
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline (Staffed Hours)

    Gateline is just as you enter the station. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Outside station entrance

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday and Sunday: 09:00 - 16:00

  Public Holidays: 09:00 - 16:00

  Closed Christmas Day and Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.co.uk

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 06:00-18:30
  • Saturday 08:45-18:30
  • Sunday 09:00-14:45
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:

  Oyster top-up is only available from the self-service ticket machines

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement outside the Main Entrance (W3W ///themes.judge.smoke)

    Ticket acceptance may be arranged on TfL Bus 370 to South Ockendon and Upminster, this service operates from Lakeside Shopping Centre Bus Station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments: 1
• Shops:

  Lakeside Shopping Centre.

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 52 spaces. Compounds, Stands. Sheltered.

  Outside station entrance (stands), by car park entrance (secure)

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:138
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift, Subway - Status: Unknown - Lift status unknown