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Step free access is available to Platform 1 (to Barry) from the station car park.
Platform 2 (to Cardiff) is only accessible via 44-step footbridge or by a steep ramp, with steps, from New Road.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
On the platform in view of the on-train staff.
Contact our Customer Relations team directly via the Transport for Wales Website.
The rail replacement bus stop is in the station car park.
Cycle parking is provided on both platforms. A shelter provides two Sheffield stands providing parking for up to four bicycles on the Cardiff direction platform. On the Barry direction platform, cycle parking is provided in two areas. Firstly, in the waiting shelter where two Sheffield stands provide parking for up to four bicycles. Secondly, in the open there are further three Sheffield stands providing parking for up to six bicycles.